Privacy Policy

Last updated: 10 January 2026

This Privacy Policy explains how Richardson Fine Art collects, uses, and protects personal data when you use this website or contact us about framing and conservation services.

We follow the UK General Data Protection Regulation and the Data Protection Act 2018. We only collect what we need, we use it for clear purposes, and we keep it secure.

Who we are

Richardson Fine Art is the data controller for personal data collected through this website and through direct enquiries.

What we collect

We may collect:
Name
Email address
Any information you include in your enquiry
Information about an artwork you share for assessment or quotation
Appointment and project details where relevant

We do not knowingly collect personal data from children.

How we collect it

We collect personal data when you:
Submit a contact form on this website
Email us using the contact details provided on this website

Why we use your data

We use personal data to:
Respond to enquiries
Provide estimates and quotations
Arrange appointments and services
Communicate about ongoing or proposed work
Keep basic records of client projects

We do not use personal data for automated decision making or profiling.

Lawful basis for processing

We process your personal data on one or more of the following bases:
Contract when it is needed to provide a service you request
Legitimate interests to run a professional practice and respond properly to enquiries
Consent where you have clearly provided it, for example by submitting a form

Website hosting and contact forms

This website is hosted by Squarespace. If you submit a form on this website, the information you provide may be stored within Squarespace so we can receive and respond to your enquiry.

We do not sell your personal data and we do not share it for marketing.

Cookies

This website uses cookies. Some cookies are essential for the site to function. Other cookies, such as analytics cookies, are only used if you accept them through the cookie banner.

How long we keep your data

We keep personal data only for as long as necessary for the purposes described above. This may include the period needed to respond to an enquiry, the duration of any project, and a reasonable period afterwards for records and administration. When data is no longer needed, it is securely deleted.

Security

We take appropriate measures to protect personal data against loss, misuse, unauthorised access, or disclosure. Access is limited to those who need it for the purposes set out in this policy.

Your rights

You have rights under UK data protection law, including the right to access your data, correct inaccuracies, request deletion in certain circumstances, restrict or object to processing in certain circumstances, and withdraw consent at any time where consent is the basis for processing.

To exercise your rights, contact us using the details on this website.

Complaints

If you have concerns, please contact us first and we will try to resolve the issue. You can also raise a complaint with the Information Commissioner’s Office, the UK data protection regulator.

Contact

For privacy questions or data requests, please contact Richardson Fine Art using the contact details shown on this website.